服务条款

1. General Information

2. Legal Framework

3. User Registration and Account

3.1. User Registration

To purchase products on our website, users may register voluntarily. Registration is free and allows access to a personalized account where users can:

• Track orders and purchases
• Save shipping and billing information
• Access purchase history
• Manage preferences and newsletters

3.2. Accuracy of Information

Users guarantee that all information provided during registration and purchase is accurate, current, and truthful. Users are responsible for maintaining the confidentiality of their account credentials.

4. Products and Services

4.1. Product Information

Enerfero S.L. undertakes to provide accurate and detailed information about all products offered on the website, including:

• Technical specifications and compatibility
• Prices including applicable taxes
• Stock availability
• Shipping information
• Warranty conditions

4.2. Product Availability

Product availability is shown in real-time on our website. If an item becomes unavailable after your order, we'll contact you within 24-48 hours and offer suitable alternatives or a full refund.

4.3. Automotive Parts Specific Information

5. Pricing and Payment

5.1. Prices

All prices shown on the website include VAT (IVA) and are expressed in Euros (€). Prices are subject to change without prior notice, but confirmed orders maintain their purchase price.

5.2. Payment Methods

Accepted payment methods include:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Bank Transfer
• PayPal
• Other secure payment methods as available

5.3. Payment Security

All payments are processed through secure SSL encryption. Enerfero S.L. does not store credit card information on our servers.

6. Order Process

6.1. Order Placement

The purchase process consists of the following steps:

1. Product selection and addition to cart
2. Review of order details
3. User registration/login (if not already done)
4. Selection of shipping method and address
5. Payment method selection and processing
6. Order confirmation and payment receipt

6.2. Order Confirmation

Once the order is placed and payment confirmed, customers will receive:

• Order confirmation email with details
• Order tracking number (when shipped)
• Tax invoice/receipt

6.3. Order Modification/Cancellation

Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been shipped. Contact us at [email protected] for assistance.

7. Shipping and Delivery

7.1. Shipping Zones

We ship to Spain (including Canary Islands, Balearic Islands, Ceuta, and Melilla) and European Union countries. International shipping may be available upon request.

7.2. Shipping Costs and Times

Shipping costs and delivery times vary by destination and order value. Free shipping may apply for orders over €75 within Spain.

7.3. Delivery Terms

Risk transfers to the customer upon delivery. Customers should inspect packages upon receipt and report any damage immediately to the carrier and to Enerfero S.L.

8. Right of Withdrawal

8.1. General Right of Withdrawal

Consumers have a 14-day right of withdrawal from the date of receipt of goods, in accordance with Directive 2011/83/EU and Spanish consumer legislation.

8.2. Exceptions to Right of Withdrawal

The right of withdrawal does not apply to:

• Sealed goods that are not suitable for return for health protection or hygiene reasons when unsealed
• Customized or personalized products manufactured according to consumer specifications
• Goods that may deteriorate rapidly or expire quickly
• Digital content not supplied on a tangible medium when performance has begun with consumer consent
• Newspapers, periodicals, or magazines (except subscription contracts)
• Accommodation, transport, car rental, catering, or leisure services where the contract specifies a specific date or period

8.3. Exercise of Right of Withdrawal

To exercise the right of withdrawal, customers must notify Enerfero S.L. in writing within 14 days. The return form available on our website can be used for this purpose.

9. Warranties and Liability

9.1. Legal Warranty

In accordance with Spanish consumer law:

• New products: 3-year legal warranty
• Second-hand products: 1-year legal warranty
• Commercial warranty: As specified by manufacturer

9.2. Warranty Claims

Warranty claims must be submitted with proof of purchase and product description. Enerfero S.L. will repair, replace, or refund defective products according to consumer rights.

9.3. Liability Limitations

Enerfero S.L. is not liable for:

• Indirect damages or consequential losses
• Damages due to improper use or installation
• Damages due to force majeure
• Compatibility issues with specific vehicle models

10. Intellectual Property

10.1. Website Content

All content on this website (texts, images, logos, trademarks) is protected by intellectual property rights and belongs to Enerfero S.L. or its licensors.

10.2. User Content

By posting content on our website (reviews, comments), users grant Enerfero S.L. a non-exclusive, royalty-free license to use such content.

11. Data Protection

11.1. Personal Data Processing

Enerfero S.L. processes personal data in accordance with our Privacy Policy and GDPR requirements. Personal data is used solely for order processing, customer service, and legal compliance.

11.2. User Rights

Users have the right to access, rectify, erase, restrict, and object to the processing of their personal data. These rights can be exercised by contacting [email protected].

12. Cookies and Tracking

This website uses cookies and similar technologies. For detailed information, please refer to our Cookie Policy. Users can manage their cookie preferences through their browser settings.

13. Applicable Law and Jurisdiction

13.1. Governing Law

These terms and conditions are governed by Spanish law, particularly:

• Civil Code
• Commerce Code
• Consumer Protection Law
• Electronic Commerce Law

13.2. Jurisdiction

For consumer disputes, the competent courts are those of the consumer's place of residence. For commercial disputes or disputes involving non-consumers, the competent courts are those of Madrid, Spain.

13.3. Alternative Dispute Resolution

Enerfero S.L. adheres to the Consumer Arbitration System and participates in the Online Dispute Resolution (ODR) platform of the European Commission.

14. Modifications to Terms

Enerfero S.L. reserves the right to modify these terms and conditions at any time. Modifications will be communicated through the website and will not affect orders already confirmed.

15. Severability

If any provision of these terms is declared void or unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

17. Language

These terms and conditions are originally written in Spanish. Translations to other languages are provided for convenience only. In case of discrepancies, the Spanish version prevails.