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点击此处Returns & Refunds Policy
1. Return Period
Our return policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
2. Return Eligibility
To be eligible for a return, your item must be unused and in the same condition as when you received it. In the best case, it should be in perfect condition; at minimum, it must be in resalable condition.
3. Special Products
Special Return Conditions:
- Paint cans with liquid or spray paint: Can only be returned in case of deterioration, within a maximum period of 2 days.
- Products in cardboard boxes: Must be returned with the box as well.
- Products in blister packaging: Can be opened, but must be returned with the blister packaging intact.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Process Timeline:
- Receipt Confirmation: Email notification within 1-2 business days
- Inspection: 2-3 business days for quality control
- Approval/Processing: 1-2 business days
- Refund to Account: 3-5 business days (depending on your bank/payment method)
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days.
Refund Visibility: Please check your account status, keeping in mind that it may take some time before your refund is officially reflected.
If after checking your account and you have done everything above and still have not received your refund, please contact us by writing to [email protected].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected] and send your item to our address below.
Exchange Conditions: Exchanges are only processed for defective or damaged products. For other reasons, we recommend using our return and repurchase option.
6. Shipping for Returns
Return Shipping Information:
- Customer Responsibility: Return shipping costs are your responsibility
- Exception: If the product is defective or incorrect, we cover the return shipping costs
- Non-Refundable: Shipping costs are non-refundable
- Deduction: If you receive a refund, return shipping costs will be deducted from your refund
7. Return Address
Return Shipping Address:
Enerfero S.L.
Av. de las Morcilleras, 35
Valdemoro, Madrid, 28341
Spain
Important: Please ensure the address is clearly written and include your order number for faster processing.
8. High-Value Returns
Valuable Items: If you are shipping an item over €75, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
9. Processing Times
Depending on where you live, the time it takes to receive your exchanged product may vary.
Estimated Processing Times:
- Spain: 2-4 business days
- European Union: 3-7 business days
- Other countries: 7-14 business days
10. Contact Information
Questions about Returns?
For any questions about our returns policy or to initiate a return, please contact us:
Email: [email protected]
Phone: [Your phone number if available]
11. Additional Terms
- All returns must include original packaging and accessories
- Custom or personalized items are not eligible for return unless defective
- Refunds are processed to the original payment method
- We reserve the right to refuse returns that do not meet our policy conditions
- Minors (under 18) require parental/guardian consent for purchases and returns
- Proof of purchase is required for all return requests
- Return shipping costs are non-refundable unless the item was defective
Last updated: [Current Date] | This returns and refunds policy is subject to periodic review and updates.
