{"id":3141,"date":"2025-08-30T11:30:54","date_gmt":"2025-08-30T09:30:54","guid":{"rendered":"http:\/\/localhost:18080\/?page_id=3141"},"modified":"2025-08-30T11:31:35","modified_gmt":"2025-08-30T09:31:35","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/s.frontbayip.com\/nl\/terms-of-service\/","title":{"rendered":"Servicevoorwaarden"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3141\" class=\"elementor elementor-3141\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-122d7f2 e-flex e-con-boxed e-con e-parent\" data-id=\"122d7f2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37cc9aa elementor-widget elementor-widget-wp-widget-custom_html\" data-id=\"37cc9aa\" data-element_type=\"widget\" data-widget_type=\"wp-widget-custom_html.default\">\n\t\t\t\t<div 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.warning,\r\n        .terms-service-container .important,\r\n        .terms-service-container .legal-compliance,\r\n        .terms-service-container .company-details,\r\n        .terms-service-container .contact-info {\r\n            padding: 12px;\r\n        }\r\n    }\r\n\r\n\r\n<div class=\"terms-service-container\">\r\n    <h1>Servicevoorwaarden<\/h1>\r\n\r\n    <div class=\"company-details\">\r\n        <p><strong>Company Information:<\/strong><br>\r\n        Enerfero S.L.<br>\r\n        Registered Address: Avenida de las morcilleras 37, 28343 Valdemoro, Madrid, Spain<br>\r\n        CIF: B10601102<br>\r\n        Email: <a href=\"mailto:info@enerfero.com\">info@enerfero.com<\/a><br>\r\n        Website: <a href=\"https:\/\/enerfero.com\" target=\"_blank\">https:\/\/enerfero.com<\/a><\/p>\r\n    <\/div>\r\n\r\n    <h2>1. General Information<\/h2>\r\n    <div class=\"general-info\">\r\n        <p>These General Terms of Sale govern the purchase of products and services through our website <a href=\"https:\/\/enerfero.com\" target=\"_blank\">https:\/\/enerfero.com<\/a>, owned by Enerfero S.L. By accessing and using this website, you agree to be bound by these terms and conditions in full.<\/p>\r\n    <\/div>\r\n\r\n    <h2>2. Legal Framework<\/h2>\r\n    <div class=\"legal-compliance\">\r\n        <p>This website and these terms comply with the following Spanish and European regulations:<\/p>\r\n        <ul>\r\n            <li>Law 34\/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE)<\/li>\r\n            <li>Law 7\/1998 on General Contracting Conditions<\/li>\r\n            <li>Royal Legislative Decree 1\/2007, approving the revised text of the General Law for the Defense of Consumers and Users<\/li>\r\n            <li>Regulation (EU) 2016\/679 of the European Parliament and of the Council of April 27, 2016 on data protection (GDPR)<\/li>\r\n            <li>Directive 2011\/83\/EU on consumer rights<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <h2>3. User Registration and Account<\/h2>\r\n    <h3>3.1. User Registration<\/h3>\r\n    <p>To purchase products on our website, users may register voluntarily. Registration is free and allows access to a personalized account where users can:<\/p>\r\n    <ul>\r\n        <li>Track orders and purchases<\/li>\r\n        <li>Save shipping and billing information<\/li>\r\n        <li>Access purchase history<\/li>\r\n        <li>Manage preferences and newsletters<\/li>\r\n    <\/ul>\r\n\r\n    <h3>3.2. Accuracy of Information<\/h3>\r\n    <p>Users guarantee that all information provided during registration and purchase is accurate, current, and truthful. Users are responsible for maintaining the confidentiality of their account credentials.<\/p>\r\n\r\n    <div class=\"warning\">\r\n        <p><strong>Account Security:<\/strong> Users must immediately notify Enerfero S.L. of any unauthorized use of their account or any other security breach.<\/p>\r\n    <\/div>\r\n\r\n    <h2>4. Products and Services<\/h2>\r\n    <h3>4.1. Product Information<\/h3>\r\n    <p>Enerfero S.L. undertakes to provide accurate and detailed information about all products offered on the website, including:<\/p>\r\n    <ul>\r\n        <li>Technical specifications and compatibility<\/li>\r\n        <li>Prices including applicable taxes<\/li>\r\n        <li>Stock availability<\/li>\r\n        <li>Shipping information<\/li>\r\n        <li>Warranty conditions<\/li>\r\n    <\/ul>\r\n\r\n    <h3>4.2. Product Availability<\/h3>\r\n    <p>Product availability is shown in real-time on our website. If an item becomes unavailable after your order, we'll contact you within 24-48 hours and offer suitable alternatives or a full refund.<\/p>\r\n\r\n    <h3>4.3. Automotive Parts Specific Information<\/h3>\r\n    <div class=\"important\">\r\n        <p><strong>Important Automotive Safety Notice:<\/strong><\/p>\r\n        <ul>\r\n            <li>Our products are designed for specific vehicle makes, models, and years - please verify compatibility before purchase<\/li>\r\n            <li>For your safety, many automotive parts should be installed by qualified mechanics or authorized service centers<\/li>\r\n            <li>Certain modifications may require official vehicle inspection (ITV) approval before use on public roads<\/li>\r\n            <li>Safety-critical components (brakes, steering, suspension) must be installed according to manufacturer specifications to maintain vehicle safety and warranty coverage<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <h2>5. Pricing and Payment<\/h2>\r\n    <h3>5.1. Prices<\/h3>\r\n    <p>All prices shown on the website include VAT (IVA) and are expressed in Euros (\u20ac). Prices are subject to change without prior notice, but confirmed orders maintain their purchase price.<\/p>\r\n\r\n    <div class=\"important\">\r\n        <p><strong>Price Guarantee:<\/strong> The price confirmed at the time of order will be maintained regardless of subsequent price changes.<\/p>\r\n    <\/div>\r\n\r\n    <h3>5.2. Payment Methods<\/h3>\r\n    <p>Accepted payment methods include:<\/p>\r\n    <ul>\r\n        <li>Credit\/Debit Cards (Visa, Mastercard, American Express)<\/li>\r\n        <li>Bank Transfer<\/li>\r\n        <li>PayPal<\/li>\r\n        <li>Other secure payment methods as available<\/li>\r\n    <\/ul>\r\n\r\n    <h3>5.3. Payment Security<\/h3>\r\n    <p>All payments are processed through secure SSL encryption. Enerfero S.L. does not store credit card information on our servers.<\/p>\r\n\r\n    <div class=\"warning\">\r\n        <p><strong>Payment Processing:<\/strong> Orders are processed only after payment confirmation. In case of payment failure, the order will be automatically cancelled.<\/p>\r\n    <\/div>\r\n\r\n    <h2>6. Order Process<\/h2>\r\n    <h3>6.1. Order Placement<\/h3>\r\n    <p>The purchase process consists of the following steps:<\/p>\r\n    <ol>\r\n        <li>Product selection and addition to cart<\/li>\r\n        <li>Review of order details<\/li>\r\n        <li>User registration\/login (if not already done)<\/li>\r\n        <li>Selection of shipping method and address<\/li>\r\n        <li>Payment method selection and processing<\/li>\r\n        <li>Order confirmation and payment receipt<\/li>\r\n    <\/ol>\r\n\r\n    <h3>6.2. Order Confirmation<\/h3>\r\n    <p>Once the order is placed and payment confirmed, customers will receive:<\/p>\r\n    <ul>\r\n        <li>Order confirmation email with details<\/li>\r\n        <li>Order tracking number (when shipped)<\/li>\r\n        <li>Tax invoice\/receipt<\/li>\r\n    <\/ul>\r\n\r\n    <h3>6.3. Order Modification\/Cancellation<\/h3>\r\n    <p>Orders can be modified or cancelled within 24 hours of placement, provided they have not yet been shipped. Contact us at <a href=\"mailto:info@enerfero.com\">info@enerfero.com<\/a> for assistance.<\/p>\r\n\r\n    <h2>7. Shipping and Delivery<\/h2>\r\n    <h3>7.1. Shipping Zones<\/h3>\r\n    <p>We ship to Spain (including Canary Islands, Balearic Islands, Ceuta, and Melilla) and European Union countries. International shipping may be available upon request.<\/p>\r\n\r\n    <h3>7.2. Shipping Costs and Times<\/h3>\r\n    <p>Shipping costs and delivery times vary by destination and order value. Free shipping may apply for orders over \u20ac75 within Spain.<\/p>\r\n\r\n    <h3>7.3. Delivery Terms<\/h3>\r\n    <p>Risk transfers to the customer upon delivery. Customers should inspect packages upon receipt and report any damage immediately to the carrier and to Enerfero S.L.<\/p>\r\n\r\n    <div class=\"warning\">\r\n        <p><strong>International Shipping Notice:<\/strong> For deliveries outside Spain, customers are responsible for any customs duties, import taxes, or additional charges that may apply. Enerfero S.L. is not responsible for delays caused by customs clearance or postal services in the destination country.<\/p>\r\n    <\/div>\r\n\r\n    <h2>8. Right of Withdrawal<\/h2>\r\n    <h3>8.1. General Right of Withdrawal<\/h3>\r\n    <p>Consumers have a 14-day right of withdrawal from the date of receipt of goods, in accordance with Directive 2011\/83\/EU and Spanish consumer legislation.<\/p>\r\n\r\n    <h3>8.2. Exceptions to Right of Withdrawal<\/h3>\r\n    <p>The right of withdrawal does not apply to:<\/p>\r\n    <ul>\r\n        <li>Sealed goods that are not suitable for return for health protection or hygiene reasons when unsealed<\/li>\r\n        <li>Customized or personalized products manufactured according to consumer specifications<\/li>\r\n        <li>Goods that may deteriorate rapidly or expire quickly<\/li>\r\n        <li>Digital content not supplied on a tangible medium when performance has begun with consumer consent<\/li>\r\n        <li>Newspapers, periodicals, or magazines (except subscription contracts)<\/li>\r\n        <li>Accommodation, transport, car rental, catering, or leisure services where the contract specifies a specific date or period<\/li>\r\n    <\/ul>\r\n\r\n    <h3>8.3. Exercise of Right of Withdrawal<\/h3>\r\n    <p>To exercise the right of withdrawal, customers must notify Enerfero S.L. in writing within 14 days. The return form available on our website can be used for this purpose.<\/p>\r\n\r\n    <h2>9. Warranties and Liability<\/h2>\r\n    <h3>9.1. Legal Warranty<\/h3>\r\n    <p>In accordance with Spanish consumer law:<\/p>\r\n    <ul>\r\n        <li>New products: 3-year legal warranty<\/li>\r\n        <li>Second-hand products: 1-year legal warranty<\/li>\r\n        <li>Commercial warranty: As specified by manufacturer<\/li>\r\n    <\/ul>\r\n\r\n    <h3>9.2. Warranty Claims<\/h3>\r\n    <p>Warranty claims must be submitted with proof of purchase and product description. Enerfero S.L. will repair, replace, or refund defective products according to consumer rights.<\/p>\r\n\r\n    <h3>9.3. Liability Limitations<\/h3>\r\n    <p>Enerfero S.L. is not liable for:<\/p>\r\n    <ul>\r\n        <li>Indirect damages or consequential losses<\/li>\r\n        <li>Damages due to improper use or installation<\/li>\r\n        <li>Damages due to force majeure<\/li>\r\n        <li>Compatibility issues with specific vehicle models<\/li>\r\n    <\/ul>\r\n\r\n    <h2>10. Intellectual Property<\/h2>\r\n    <h3>10.1. Website Content<\/h3>\r\n    <p>All content on this website (texts, images, logos, trademarks) is protected by intellectual property rights and belongs to Enerfero S.L. or its licensors.<\/p>\r\n\r\n    <h3>10.2. User Content<\/h3>\r\n    <p>By posting content on our website (reviews, comments), users grant Enerfero S.L. a non-exclusive, royalty-free license to use such content.<\/p>\r\n\r\n    <div class=\"warning\">\r\n        <p><strong>Copyright Notice:<\/strong> Any unauthorized reproduction or distribution of website content is prohibited and may result in legal action.<\/p>\r\n    <\/div>\r\n\r\n    <h2>11. Data Protection<\/h2>\r\n    <h3>11.1. Personal Data Processing<\/h3>\r\n    <p>Enerfero S.L. processes personal data in accordance with our Privacy Policy and GDPR requirements. Personal data is used solely for order processing, customer service, and legal compliance.<\/p>\r\n\r\n    <h3>11.2. User Rights<\/h3>\r\n    <p>Users have the right to access, rectify, erase, restrict, and object to the processing of their personal data. These rights can be exercised by contacting <a href=\"mailto:info@enerfero.com\">info@enerfero.com<\/a>.<\/p>\r\n\r\n    <h2>12. Cookies and Tracking<\/h2>\r\n    <p>This website uses cookies and similar technologies. For detailed information, please refer to our Cookie Policy. Users can manage their cookie preferences through their browser settings.<\/p>\r\n\r\n    <h2>13. Applicable Law and Jurisdiction<\/h2>\r\n    <h3>13.1. Governing Law<\/h3>\r\n    <p>These terms and conditions are governed by Spanish law, particularly:<\/p>\r\n    <ul>\r\n        <li>Civil Code<\/li>\r\n        <li>Commerce Code<\/li>\r\n        <li>Consumer Protection Law<\/li>\r\n        <li>Electronic Commerce Law<\/li>\r\n    <\/ul>\r\n\r\n    <h3>13.2. Jurisdiction<\/h3>\r\n    <p>For consumer disputes, the competent courts are those of the consumer's place of residence. For commercial disputes or disputes involving non-consumers, the competent courts are those of Madrid, Spain.<\/p>\r\n\r\n    <h3>13.3. Alternative Dispute Resolution<\/h3>\r\n    <p>Enerfero S.L. adheres to the Consumer Arbitration System and participates in the Online Dispute Resolution (ODR) platform of the European Commission.<\/p>\r\n\r\n    <h2>14. Modifications to Terms<\/h2>\r\n    <p>Enerfero S.L. reserves the right to modify these terms and conditions at any time. Modifications will be communicated through the website and will not affect orders already confirmed.<\/p>\r\n\r\n    <div class=\"important\">\r\n        <p><strong>Acceptance of Changes:<\/strong> Continued use of the website after modifications constitutes acceptance of the new terms.<\/p>\r\n    <\/div>\r\n\r\n    <h2>15. Severability<\/h2>\r\n    <p>If any provision of these terms is declared void or unenforceable, the remaining provisions will remain in full force and effect.<\/p>\r\n\r\n    <h2>16. Contact Information<\/h2>\r\n    <div class=\"contact-info\">\r\n        <p><strong>Customer Service:<\/strong><br>\r\n        Email: <a href=\"mailto:info@enerfero.com\">info@enerfero.com<\/a><br>\r\n        Address: Avenida de las morcilleras 37, 28343 Valdemoro, Madrid, Spain<br>\r\n        Phone: [Your phone number if available]<\/p>\r\n\r\n        <p><strong>Complaints and Claims:<\/strong><br>\r\n        For any complaints or claims, please contact our customer service department. We are committed to resolving issues within 24-48 hours.<\/p>\r\n    <\/div>\r\n\r\n    <h2>17. Language<\/h2>\r\n    <p>These terms and conditions are originally written in Spanish. Translations to other languages are provided for convenience only. In case of discrepancies, the Spanish version prevails.<\/p>\r\n\r\n    <div class=\"last-updated\">\r\n        <p>Last updated: [Current Date] | These terms of service are subject to periodic review and updates.<\/p>\r\n    <\/div>\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/pages\/3141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/comments?post=3141"}],"version-history":[{"count":4,"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/pages\/3141\/revisions"}],"predecessor-version":[{"id":3145,"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/pages\/3141\/revisions\/3145"}],"wp:attachment":[{"href":"https:\/\/s.frontbayip.com\/nl\/wp-json\/wp\/v2\/media?parent=3141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}